Stay Calm and Don't Release
The single most important step: do not release the funds. Once released, your leverage disappears.
Gather Evidence Fast
Photograph the discrepancy, save the original listing and messages, and get a written note from your mechanic if relevant. Timestamp everything.
Open the Dispute
Contact the escrow agent through the official channel and state clearly what was promised versus what arrived.
Possible Outcomes
Agents typically aim for a fair resolution: a partial release to cover the shortfall, a return-and-refund, or full release if the claim doesn't hold up.
Learn From It
Document the whole process. Next time, a sharper listing review and a faster inspection booking will catch more before delivery.